Last updated 22 August 2026.
If the Offline Pack isn’t right for you, you may request a full refund within 30 days of purchase. You don’t need to give a reason. Refunds are returned to the original payment method, usually within 5–10 business days.
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all orders. Paddle handles billing enquiries and returns. Contact Paddle at paddle.net with your order email, or write to us at support@captainchris.com and we’ll arrange it with them.
When a refund is approved, offline access is removed from your account the next time the app is online. Anything already downloaded to your device can be removed from the Offline Pack screen.
Beyond the 30-day window we’ll still consider a refund where the app failed to work as described, or where a payment was made in error or without authorisation. Write to Chris Pohl at support@captainchris.com. Your statutory consumer rights are unaffected by this policy.